At Pallet market, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the terms below.

Countries & Eligibility

  • This return policy applies to orders shipped within the Italy 

  • Returns are accepted for both defective and non-defective products.

  • Exchanges are also accepted.

Product Condition & Return Window

  • Items must be returned in new or used condition.

  • You have 30 days from the date of delivery to request a return or exchange.

Method & Fees

  • Returns must be sent back by mail.

  • The customer is responsible for the return shipping costs/return label only when the return is not caused by our error (e.g., change of mind, incorrect size, or address issue).

  • If the return is required because of an error on our side (for example, a wrong item sent or a manufacturing defect), we will cover the return shipping costs and provide the label.

  • No restocking fees will be charged.

  • Refunds will be issued to your original payment method within 5 days after we receive and inspect your return.

How to Start a Return

To initiate a return or exchange, please contact our support team at: info@palletmarket.it 

Please include your order number and the reason for the return in your request.

Disclaimer – Trademarks & Product Authenticity

All product images, brand names, logos, and trademarks displayed on this website are used strictly for informational and identification purposes only.

We do not claim ownership of any third-party trademarks, brands, or logos. All trademarks, brand names, and logos remain the property of their respective owners.

We do not sell counterfeit, replica, imitation, clone, fake, knock-off, or non-genuine products. All products offered on this website are 100% original and authentic, sourced from legitimate suppliers and intended for lawful resale.

We do not attempt to misrepresent products, nor do we use brand names or images to mislead customers or pass off non-genuine products as originals. Any reference to a brand is solely to accurately describe the product being sold.

If a trademark owner believes that any content on this website infringes their intellectual property rights, they are encouraged to contact us directly so the issue can be reviewed and resolved promptly.